EAP Member Experience
This article explains what enrolled EAP members experience from the moment they are enrolled by a case manager through registering for their first meeting.
Enrollment and Invitation Email
When a case manager enrolls a member into the EAP program, the member receives a Welcome / Invitation email. The email instructs them to activate their HeyPeers account before they can register for meetings. The email also includes a curated list of up to four upcoming meetings that match the services selected for the member during enrollment.
If the member does not activate their account within 3 days, the system automatically sends a reminder email prompting them to complete the setup.
Account Setup for New Users
If the enrolled person does not already have a HeyPeers account, they must complete a short setup process.
1. They must create a username and a password.
2. They must complete phone authentication (security step).
Registering for Meetings as an Enrolled Member
Once activated, enrolled members can register for Certified Meetings at no cost to them. Meeting prices automatically change to Free.
The system automatically tracks how many free meetings the member has remaining. When free meetings run out, the member sees the standard meeting price.