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Managing Enrolled Members

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Managing a Mandated Member

A mandated member is an enrolled participant who is required by their employer or referral company to attend certified meetings as part of a formal referral. Mandated members have additional attendance and engagement tracking requirements.
HeyPeers provides several features to help organizations track mandated participation.

Mandated Status in the Enrollment Record

A member's enrollment profile allows you to flag them as mandated.

Learn more: Enrolling Members in Your EAP Program

Mandated Flag in the Enrolled Members List 

Mandated members are clearly identified in the Enrolled Members table. The Mandated column displays “Yes” for mandated members. This helps admins quickly see who has compliance requirements.

Learn more: Enrolled Members Page

Attendance Tracking 

Mandated members have a dedicated section in their Attendance Summary:
  • Registered
  • Joined
  • Absent
  • Engaged (from facilitator feedback)
This section shows only meetings tied to mandated services.

Learn more: Attendance Summary for Enrolled Members

Facilitator Feedback for Certified Meetings

Group Leaders for Certified Host meetings can submit engagement feedback for attendees. This feedback is especially important for mandated members. It helps case managers understand participation quality.

Learn more: Attendance Summary for Enrolled Members

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