Subscribers Page
The Subscribers page provides your organization with a centralized view of everyone who has subscribed to your services on HeyPeers. This page helps you understand who is connected to your organization, review subscriber information, and manage subscriber‑related workflows such as approvals and exports.
Access
Administrators have full access / Coordinators have partial access
Peer Supporters have no access
In the Organization Management Module, select Subscribers from the left side menu.
Subscribers Page Layout
The Subscriber page is split into two distinct sections.
Subscribers Overview
The top half of the page displays a summary of subscriber activity and subscriber status.
Total Subscribers (Pie chart)
This chart shows the current composition of your organization’s subscriber base. It divides subscribers into two categories:
This chart shows the current composition of your organization’s subscriber base. It divides subscribers into two categories:
- Current: members who are actively subscribed
- Canceled: members who previously subscribed but later unsubscribed
Subscribers per Month (Bar Chart)
This chart shows monthly subscription activity, broken into two metrics:
This chart shows monthly subscription activity, broken into two metrics:
- New: the number of members who subscribed during that month
- Cancellations: the number of members who unsubscribed during that month
Subscriber List
The lower half of the Subscribers page displays a table listing all subscribers. This table provides a clear, scannable view of each subscriber and includes tools for messaging and subscriber management.
Each row in the table displays:
- Profile Image
A small profile image representing the subscriber, when available. - Name
The subscriber’s first and last name, as provided in their HeyPeers profile. - Username
The unique username associated with the subscriber’s account. - Email
The subscriber’s email address. - Message Button
A button that allows you to send a direct message to the subscriber. Selecting this button opens a message window where you can compose and send a message without leaving the page.
Learn more: How to message a subscriber - More Options Menu
A 3-dot icon that opens a menu with additional actions, such as:
- Details: Opens the subscriber’s details popup
- Block: Blocks a member from subscribing to your organization
- Remove: Removes the subscriber from your organization
(Other actions may appear depending on your organization’s settings)
Search and Filters
Above the Subscribers table, you'll see:
Above the Subscribers table, you'll see:
- A Search Subscriber bar that allows you to search by first name, last name, username, or email
- Filter options such as All and Blocked
- An Export Data button for downloading subscriber information