Blocking a Subscriber
Blocking a subscriber prevents the user from accessing any part of your organization on HeyPeers. Once blocked, the user cannot register for meetings, attend meetings, join or re‑join your chat rooms, or re‑subscribe to your organization.
Blocking applies only to your organization. A blocked subscriber can still log into HeyPeers and participate in other organizations’ meetings and chat rooms.
Blocking applies only to your organization. A blocked subscriber can still log into HeyPeers and participate in other organizations’ meetings and chat rooms.
Prerequisites
Before you can block a subscriber, the following conditions must be met:
- The user must already be a subscriber of your organization.
- Subscription must be required for meeting registration.
To confirm subscription is required, go to Settings in the Organization Management Module.
Locate Require subscription to register for meetings. Ensure the activation slider is ON (green).
For more information on making subscription required, see Require Subscription Before Meeting Registration.
How to Block a Subscriber
In the Organization Management Module, select Subscribers from the left side menu.
Locate the subscriber you want to block. Select the three‑dot icon next to their name, then choose Block from the dropdown list.
A confirmation message appears. Select OK to confirm.
What Happens When a Subscriber Is Blocked
Blocking a subscriber triggers the following immediate changes.
1. Subscriber Status Changes to “Blocked”
The subscriber is moved to the Blocked Subscribers list.
1. Subscriber Status Changes to “Blocked”
The subscriber is moved to the Blocked Subscribers list.
2. Upcoming Meeting Registrations Are Cancelled
All future registrations for your organization’s meetings are automatically cancelled. Registration payments are refunded. Donations are not refunded.
3. Chat Room Access Is Removed
The subscriber is removed from all of your organization’s chat rooms. Your chat rooms are hidden from the subscriber, preventing them from re‑joining.
4. The Subscriber Cannot Re‑Subscribe
On your organization’s tile and landing page, the Subscribe button is disabled and replaced with Blocked - Cannot Subscribe. This prevents the user from re‑entering your subscriber list.
All future registrations for your organization’s meetings are automatically cancelled. Registration payments are refunded. Donations are not refunded.
3. Chat Room Access Is Removed
The subscriber is removed from all of your organization’s chat rooms. Your chat rooms are hidden from the subscriber, preventing them from re‑joining.
4. The Subscriber Cannot Re‑Subscribe
On your organization’s tile and landing page, the Subscribe button is disabled and replaced with Blocked - Cannot Subscribe. This prevents the user from re‑entering your subscriber list.
5. The Subscriber Cannot Register for Meetings
If the blocked user attempts to register for one of your meetings, they will see:
If the blocked user attempts to register for one of your meetings, they will see:
How Blocking Differs from Removing a Subscriber
Blocking is not the same as removing.
- Removing simply cancels the subscription. The user can re‑subscribe at any time.
- Blocking prevents the user from re‑subscribing, registering for meetings, or accessing chat rooms.